Refund policy

We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items. 

No Cancellation:

For urgent orders, please Whatsapp the customer support team before booking since all products have a strict NO CANCELLATION policy. All blouses and ready-to-wear sarees are custom-made on orders and will not be canceled once the order is placed under any circumstances

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered: 

  • If you have received a damaged product or the wrong item, please mail us paimaraonline@gmail.com with your order number and a couple of pictures of the material within 7 Days of delivery. 
  • We will replace the product as soon as possible or issue a store gift card if you need.
  • At paimara, each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen, so we offer to exchange the product or ship a new piece.
  • Most of our sarees are color-dyed and may have mild color bleed. A gentle wash is recommended. Returns or exchanges will not be accepted 

  • The product should be shipped back by the customer (we do not have reverse pick up at the moment and we are working on it) to our address and a courier charge of Rs.100 will be paid to the customer
  • Cash refund will not be given, only exchange
  • Sale of clearance sale items as defined are final and will not be exchanged.
  • Strictly no return or exchange can be made in stitched blouses, Ready to wear sarees, custom-made products, and made-on-order products which include but not restricted to artisanal handwork